Assistance abroad

Emergency Care Assistance Abroad

The complementary assistance abroad coverage included in your policy guarantees emergency coverage due to illness or accident anywhere in the world over a period of 90 days from the time you leave Spain. To use this coverage, you must first call Assistance Abroad on the phone number + 34 91 345 65 84 where you will be guided on what steps to follow.

In your virtual client area MI SANITAS, you can check all the details about your coverage and even download the certificate required by some destinations to confirm your health insurance for entry or visa purposes.

If you are not yet registered, please find here step by step instructions to get access to MI SANITAS.

Once you have logged in, you will find in the main menu => Administrative Procedures => Emergency Care Assistance Abroad. 

The first screen (Information) shows your conditions and allows you to request the certificate.

The second screen (FAQ) gives detailed answers to frequently asked questions. 

What is Assistance Abroad ?

It is a cover of the policy for emergency care abroad due to illness or accident, provided that pre-approval is requested and it is not the result of a condition or illness known before the trip. 

How do I request assistance?

It is essential that you contact our Assistance Abroad service before going to a medical centre, so that they can authorise the service, by calling +34 91 345 65 84.

What if I’m unconscious and unable to contact Assistance Abroad before treatment?

A family member or close friend can make the call on your behalf as soon as possible. If you travel alone, it will be once you regain consciousness. However, it’s essential that the call is made before you depart from the country. 

What is covered ?  

Coverage for medical emergencies abroad is provided up to a specific limit per year, which varies based on the policy you have chosen. Please refer to your personal terms and conditions or check MI SANITAS for detailed information about your coverage amount. 

How long do I have coverage?

For 90 consecutive days from the time the insured leaves Spain.

Do I have to show any kind of documentation?

Assistance Abroad will ask you for the travel documents (for example: transport tickets, payments at petrol stations or tolls, if you travelled in your car), and once they manage your reimbursement request, they will ask you for the medical reports, invoices and payment receipts in English. 

What is not included?

• Medical expenses under €3.
• Expenses associated with the diagnosis or treatment of a condition or illness known before the trip, unless it is a clear or unpredictable complication.
• Medical expenses associated with pregnancy after 150 days of gestation.
• Repatriation to Spain.
• Mental or chronic illnesses that caused health problems.
• Treatments prescribed from Spain.
• Endodontics, aesthetic reconstructions of previous treatments, oral cleaning, prostheses, implant crowns.
• And any other applicable exclusion in your general or particular conditions (you can check these in MI SANITAS). 

What is included ? 

• The above mentioned medical emergencies. 
• Transfer of sick or injured persons to the most suitable place for treatment.
• Extended hotel stay for your companion in case of hospitalisation.
• Travel and stay of a relative to accompany you in case of hospitalisation.
• Repatriation to Spain in case of death.

 
All these procedures have to be handled exclusively and directly through Assistance Abroad (+34 91 345 65 84). Sanitas Estepona can’t process or guide you with any of these requests. Please contact Assistance Abroad.